FAQ

We ensure secure transactions through Square. You can use Square Pay, Apple Pay, Cash App Pay, and Google Pay for a smoother and faster checkout process.

Yes, with After Pay, you can make your purchase in four interest-free installments, making luxury more accessible for you.

Our collection includes both pre-loved items in excellent or near-brand-new condition and brand-new items. For specific inquiries, feel free to direct message us anytime.

Absolutely! We guarantee 100% authenticity or your money back.

We offer international shipping. For U.S. customers, shipping is complimentary, except for items purchased from our live auctions, which may incur an additional shipping fee.

Your trust is our top priority. For any items you believe to be inauthentic or having undisclosed damages, we offer a 100% money-back guarantee.

We host live sales on Instagram. Items claimed as 'sold' by customers during these sessions are considered final sales. We purchase pre-loved items only in excellent or near-brand-new condition. Orders are generally shipped within 3 business days, with most processed within 24 hours post-payment. A tracking number is provided via email. While Shopalilux is not liable for missing packages, we urge you to contact us for assistance if you encounter such issues.

We respect and protect your privacy. Rest assured that all provided information is kept confidential, and we prioritize the security of your personal details.

We welcome wholesale inquiries. Every item is guaranteed authentic and in excellent or brand-new condition. We rigorously double-check the quality and disclose all details of the items upon purchase.